Because catering requires advance planning, purchasing, and staffing, all orders are subject to the following cancellation and refund terms:

Order Confirmation

• A signed agreement and deposit are required to secure your event date.

• Final guest count and menu selections are due by the deadline outlined in your proposal.

Cancellations

• More than 7 days before the event:
  Any payments made may be refunded minus the non-refundable deposit.

• 3–7 days before the event:
  50% of the total order is non-refundable.

• Less than 72 hours before the event:
  The order is non-refundable, as food has been purchased and preparation has begun.

Day-Of Cancellations

• Cancellations made on the event date are non-refundable.

Reductions in Guest Count

• Reductions made after the final count deadline cannot be refunded.

• Increases may be accommodated based on availability and may result in additional charges.

Refund Method

• Approved refunds will be issued to the original form of payment within 7–10 business days.

Weather, Venue, or Client-Related Issues

• Refunds are not provided for issues outside of our control, including weather conditions, venue access delays, or changes initiated by the client.

Food Safety & Quality

• Refunds will not be issued for food that is refused, discarded, or not consumed after delivery if it meets agreed-upon specifications.